Pivotel hangs up the quarter with greatest telco customer satisfaction

Leading Australian mobile telecommunications provider, Pivotel, has recorded the lowest customer complaints in reporting history, according to the latest Complaints in Context (CIC) report released jointly by Communications Alliance and the Telecommunications Industry Ombudsman (TIO) today.

In the latest quarter, April to June 2017, Pivotel saw just 0.3 reported complaints per 10,000 customers, which is a record low since the Complaints in Context (CIC) reporting commenced in December 2014, with historical quarterly data provided from the July to Sept 2013 quarter.

Pivotel Executive Director Robert Sakker attributed the results to the company’s ongoing commitment to providing their customers with unparalleled service levels and innovative products designed to be intuitive and easy to use.

“Pivotel has historically had very low numbers of complaints compared to other telco providers, but it’s really encouraging to see our willingness to go the extra mile for our customers has positioned us as the best in the industry this quarter,” Mr Sakker said.

“We would love to see other Communications Alliance members and industry participants join in the Complaints in Context reporting, and encourage them to be as open as we and the other four telecommunications service providers are about our customer service levels.”

This announcement comes just a few weeks after Pivotel was awarded the 2017 ACOMM Communications Alliance’s Satellite Provider of the Year award in recognition of its worldfirst solution, Big Bundle, aimed at increasing the accessibility of satellite communication technology in regional and remote Australia.

Big Bundle is just one of many initiatives launched by Pivotel this year. More information is available at http://www.pivotel.com.au/bigbundle.php

Source: Complaints in Context media release 9 August 2017 – More information is available at www.commsalliance.com.au or at www.tio.com.au

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